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Mitigation Technician


Inventory and load the work vehicle with equipment, products, and supplies needed for each project. Maintain a clean and organized vehicle and clean equipment appearance.

  • Inventory and load the vehicle for the day’s work assignments.
  • Clean and organize the work vehicle.
  • Clean air movers, dehumidifiers, air filtration devices.
  • Clean extraction equipment, tools, and accessories.

Prepare rooms/areas for work activities. Set up staging area and equipment for each project

  • Manipulate and protect contents.
  • Establish a staging area for extraction, containment building, demolition, cleaning, and drying.
  • Prepare a room for demolition activities.
  • Perform end-of-job/end-of-day cleanup and breakdown.
  • Leave job site with a clean and orderly appearance.
  • Show respect for customer’s home/property.

Perform production processes as directed.

  • Set up containment and other engineering controls.
  • Set up air filtration devises (including establishing negative pressure). Verify sufficient negative pressure.
  • Extract water from hard surface flooring and carpet.
  • Manipulate and block furniture.
  • Remove carpet pad, carpet and baseboard.
  • Remove drywall from wall, drywall from ceiling and insulation.
  • Remove cabinets.

Manage Customer Satisfaction

  • Notify crew chief of customer needs, concerns and successfully meeting those needs.
  • Report any complaints about the performance of services.

Production Processes:

  • Provide personnel availability for response to emergency service.
  • Develop production expertise in services, cleaning products, and equipment.
  • Participate in training activities on a regular basis.
  • Seek certification through the SERVPRO® Employee Certification Training Program
  • Learn how to properly operate equipment by reading owner’s manuals and from training with other team members.


  • Ensure clear two-way communication with crew chief and other technicians.
  • Each team member has a responsibility to communicate in a timely, honest, and clear manner.

Safety and Risk Management

  • Comply with safety policies as outlined in the SERVPRO® Safety Manual.
  • Utilize cleaning products, mechanical equipment, and personal protective equipment properly.

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